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Hi! I’m Marija Skobe-Pilley,
Your customer success expert
and ‘unofficial encourager’.

…with an unexpected background as a classical musician.

Hi! I’m Marija Skobe-Pilley,
Your customer success expert, career coach and ‘unofficial encourager’.

…with an unexpected background as a classical musician.

Are you looking to step up in your tech career, get promoted or build a powerful personal brand without feeling overwhelmed? I can help you.
 
Are you working hard to reach the targets, but all you feel is overwhelmed and frustrated as your work is not recognised?
 
I can help you design the career path that YOU want, not a path that someone tells you is the only available option.
 
I can help you design your OWN career narrative, showcase your worth and be recognised for your work through promotions and raises.
Are you looking to step up in your tech career, get promoted or build a powerful personal brand without feeling overwhelmed? I can help you.
 
Are you working hard to reach the targets, but all you feel is overwhelmed and frustrated as your work is not recognised?
 
I can help you design the career path that YOU want, not a path that someone tells you is the only available option.
 
I can help you design your OWN career narrative, showcase your worth and be recognised for your work through promotions and raises.






I went from Music to a successful career in Customer Success

 
As a committed musician and educator, I dove into the world of business and tech through a graduate research project. I was exploring how the arts can enhance business skills.
 
Long story short, there's so much creativity, improvisation and human connection that businesses should learn from the arts.
 
So, I replaced piano, performance and teaching with SaaS solutions and strategic customers. 
 

I went from Music to a successful career in Customer Success

 
As a committed musician and educator, I dove into the world of business and tech through a graduate research project. I was exploring how the arts can enhance business skills.
 
Long story short, there's so much creativity, improvisation and human connection that businesses should learn from the arts.
 
So, I replaced piano, performance and teaching with SaaS solutions and strategic customers.
 
'Why on earth?', you may ask.
 

Successful businesses thrive on human connection.

 
It’s empathy, genuine understanding and the desire to help others reach their goals. In all simplicity - it's the people. The way we interact, the way we help each other grow and achieve business goals. Even in companies, the successes come because of the people.
 
That's how I discovered Customer Success and decided to make it my career. I went all in, grabbing every industry book and certification, soaking up learning opportunities and seeking out mentorship.
 
I was obsessed with becoming a 'go-to' person in every company I joined, to 'compensate' for having an 'untraditional background'. I just wanted to learn and grow.

 





















Successful careers are the result of continuous learning, perseverance and networking

 

For years I thought that my managers should decide about my next career steps. I thought they were responsible for my career path or what my promotion could look like.















Here's the game-changer: Your career isn't determined by your boss or the company you work for.

 
With years, I realised. It is up to us to take control of our careers. It is up to us to decide what is next, not our managers. Through my Women in Customer Success Podcast, I spoke with hundreds of women who shared their career journeys. Each is unique. There isn't one fit for all or a single path.
 
I was committed to growing my career on my own terms and I went from a first-time Customer Success Manager to a Director in four years. In a high-paced environment. While being committed to growing and promoting my team members.
 
If you're in tech, there's currently no better place to become more entrepreneurial, develop your brand and make it work for you.

 

I am pumped to share with you my knowledge, expertise and 'behind the scenes' to help YOU have a career by your design.


 

Here's the game-changer: Your career isn't determined by your boss or the company you work for.

 

With years, I realised. It is up to us to take control of our careers. It is up to us to decide what is next, not our managers.

 

Through my Women in Customer Success Podcast, I spoke with hundreds of women who shared their career journeys. Each is unique. There isn't one fit for all or a single path.

 

I was committed to growing my career on my own terms and I went from a first-time Customer Success Manager to a Director in four years. In a high-paced environment. While being committed to growing and promoting my team members.

 

If you're in tech, there's currently no better place to become more entrepreneurial, develop your brand and make it work for you.

 

I am pumped to share with you my knowledge, expertise and 'behind the scenes' to help YOU have a career by your design.

Let’s get to work, roll our sleeves and turn your blockers into some serious personal growth!

I CAN HELP YOU

design your career path and get that well-deserved promotion. I've been there, done it, and know the ins and outs of the process.

YOU ARE HERE

because you want to grow confidently in your career, in knowledge and understanding of your industry. All you need is a supportive guide, someone to hold you accountable, and a cheerleader to keep you motivated. That's where I come in!

TOGETHER...

we'll ensure that you have what you need to thrive. You'll have access to the best resources, community, tools, guidance and inspiration at every step you take.

F R E E   G U I D E

Grab your free copy of my guide, 9 Habits of Highly Successful CSMs. It's a glimpse into the mind of the best, a window into their routine and best-kept secrets, all rolled into one guide. Get yours now!

G E T   I N S P I R E D


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